Your privacy is important to us. 
 
Yards & Castles's policy is to respect your privacy regarding any information we may collect from you across our website, https://www.yardsandcastles.co.uk (‘the site’, ‘our site’), or by any other means, electronic or non.
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1. What Personal Information We Collect

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Information you provide us: We collect information that you provide us upon request in order to carry out and provide you with our service. Click here to see in detail some of the information we may request.

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Information from other sources: We may retain information given to us through other marketplaces we may sell on (such as eBay) in order to keep a record of transactions in case of future need.

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Automatic Collection: We automatically collect and store specific usage data from site visitors, such as the interaction with site content and services. We also use cookies and other unique data identifiers when your web browser accesses our site. Click here to see in detail some of the information we may collect.
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You are free to request the deletion of your held data at any time; if you wish to do so, please contact us at info@yardsandcastles.co.uk.

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Please Note: If you do choose to relinquish your permission for the use of your data, we may not be able to provide you with some or any of our services.
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2. What we Use Your Data For

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Purchase and delivery of products or services: We use your personal information to take, handle, and deliver orders.

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History of Transaction: We maintain information on your account to provide a history of transaction for reference.

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Communication: We use your contact details to contact you concerning Yards & Castles services through different means (e.g., phone or email). 

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Provide, troubleshoot and improve our site: We use your personal information to troubleshoot errors, improve user experience and provide additional functionality to our site

 

3. Cookies
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We use cookies to enhance the user experience, provide our service, and understand how users interact with our site. Approved third-party tools are also used in connection to the use of our eBay store.

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Examples of the use of cookies:

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• To recognise returning users and keep them logged in for efficiency.

• Keeping track of items stored in your cart

• Improving security

• Identifying potentially fraudulent activity

• Keeping track of user preferences

 

If you choose to block our use of cookies through your browser, then some of our site services may not be available for your use.

 
4. Storage of Data

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• We store your data using commercially acceptable levels of encryption. You may be asked to verify your identity before we display or release personal information to you.

• When handling credit card data, we follow the Payment Card Industry Data Security Standard (PCI DSS)

• It is essential for you to maintain your personal security in conjunction with us. We recommend using a strong, unique password when signing up to the Yards & Castles website and ensuring you sign out when your use concludes if you are using a shared computer.

• We store your data for as long as required to continue to provide you with a high-quality customer experience.

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5. EU General Data Protection Regulation and UK Data Protection Laws

The EU GDPR and UK Data Protection Laws require a legal basis for collecting and storing user data.

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We use personal data in the performance of our service to our customers, including the provision of a high-quality user experience, effective and efficient communication with customers, the purchase, handling and delivery of goods and the processing of payments.

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6. External Links
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Our website may link to external sites that we do not operate. Please be aware that we have no control over these sites’ content and practices and cannot accept responsibility or liability for their respective privacy policies. We strongly encourage you to review the privacy policy of these sites.

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7. Revision and Contact

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We reserve the right to change this privacy and cookie policy at any time and will notify you through the upload of those changes to this page. As such, we strongly recommend you review this page regularly.

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If you have any questions or would like to request the deletion of your held user data, please get in touch.

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8. Examples of Information we may collect

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Information You May Provide Us:

• Name

• Address

• Email

• Password

• Phone number

• Payment information

• Content of any reviews or testimonials left here or on any other platform

• Photograph in your profile

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Information Automatically Collected:

• The Internet protocol (IP) address your computer uses to connect to the internet

• Data regarding how you use and navigate the site

• Device metrics, such as what device you used to access the site

• Purchase history

• The Uniform Resource Locators (URL) clickstream that was used to navigate to, through and from the site

• The email or phone number used when contacting our customer services team